PURCHASE TERMS

All listed prices are aimed at businesses and are indicated excluding Swedish VAT at 25%. Swedish VAT will be added at checkout for businesses based in Sweden. Businesses within the EU are requested to provide a valid VAT number during the ordering process. If the provided VAT number is not valid, the order will be canceled, or alternatively, Swedish VAT will be charged subsequently. Businesses outside the EU are requested to provide their company registration number. VAT and any potential customs fees will be charged by the respective customs authorities of the importing country.

Credit Card Payment

• Payment for our products is exclusively processed through credit cards, and currently, we only accept VISA and MasterCard.
• Upon entering your card information, you commit to providing accurate and complete details, including but not limited to email address, name, and phone number.
• For your security, we do not store your card number. However, we retain certain information related to your credit card to facilitate your future purchases with us.
• Upon transaction completion, funds are directly withdrawn from your card and transferred to our account.

Invoice Payment

• If you choose to pay via invoice, a credit check will be conducted either on you as an individual or on your company. This step is necessary to ensure a secure payment process.
• By clicking “complete purchase” or by creating an account with us, you confirm and consent to this credit check being performed in conjunction with your purchase.

Maintaining a transparent and reliable payment process for all our customers is of paramount importance to us.

Delivery time

The estimated delivery time is specified in the shopping cart based on the selected shipping method. For products with a different delivery time, this will be clearly stated in the product description

Unclaimed Packages
If you have chosen cash-on-delivery as the payment method, your package will be available for pickup at the postal agent for up to two weeks. Packages not collected within this period will be returned to us. Please note that we reserve the right to charge a fee for return shipping, administration, and handling for unclaimed packages. The current fee amounts to 150 SEK.

By completing your purchase, you agree to the aforementioned delivery terms.

General Provisions
If you wish to return a product, you are responsible for the return cost, except when the product is defective or if you have received the wrong item. In these cases, we cover the return cost.

Return Method
Return items should be sent either as a letter or a package. Please do not send returns as cash-on-delivery.

Exchanges
For products that are to be exchanged for a different item, we cover the shipping cost for the new product sent from us to you.

Actions for Right of Withdrawal
If you decide to exercise your right of withdrawal regarding a product, you should return the item to us. If it concerns a service, you should keep associated materials available for us, as long as it does not cause any inconvenience to you.

By completing your purchase, you accept our return and exchange conditions.

• When purchasing medical products from us, it’s important to be aware that these items are subject to specific conditions regarding the right of withdrawal. If you open the product, we for safety reasons, cannot accept a return.
• Due to the medical nature of these products, in some cases, we may also decline returns even if the product has not been opened. 

We kindly urge you to carefully consider your decision before breaking the seal on the products to ensure the quality and safety for our customers.

Refund Period
If you have exercised your right of withdrawal, we will refund the amount you paid for the item as soon as possible, but no later than 30 days from the day we received the item back or, if it concerns a service, from the day you informed us about your decision to cancel the purchase.

Return Costs
You are responsible for the cost of returning the item, except for so-called replacement items, where we cover the return cost.

Additional Information
For more detailed information about your right of withdrawal in distance agreements, please refer to the guidelines of the Consumer Agency and the Distance Contracts Act.

By completing your purchase, you confirm the aforementioned refund terms.